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Operations, General Inquiries
Matti Mölsä
Interim Managing Director, Partner
+358 40 727 3094matti@nordkapp.fi
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Sales & Business Inquiries
Ilkka Haavisto
Business Development Director, Partner
+358 40 511 9038ilkka@nordkapp.fi
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Press, Talks and Coaching
Sami Niemelä
Partner, Strategic Designer
+358 50 528 9265sami@nordkapp.fi
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Finance & Administration
Elisa Lipponen
Finance and operations specialist
+358 45 270 3604elisa@nordkapp.fi
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Starship
Revolutionizing the delivery market and our daily lives with robot deliveries.
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Client

Starship

Year

2018–2020

Recognition

2019: Red dot award in Service Design

2019: Gold, Vuoden Huiput in Services category

Team
Monika Zych
Monika Zych
Sami Niemelä
Sami Niemelä
Shakti Dash
Shakti Dash
Tuukka Sassi
Tuukka Sassi
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Revolutionizing the delivery market and our daily lives with robot deliveries.

Starship wanted to find their product-market fit and scale up by optimizing operations and consumer experience. This would allow them to improve unit economics by increasing lifetime value while reducing cost per acquisition.

Starship’s goal is to connect people with their local services and make them accessible with an incredibly smooth and cost-effective delivery experience.

As part of their Product team, we helped Starship find their product-market-fit and scale their operations through visual and product design, research and validation of concept ideas, perfecting human-robot interactions as well as creating new ways of working.

Starship are now on a well-funded path to growth. During our time, we witnessed significant growth of Starship’s marketplace and Product team. Lowered operating costs help Starship be very competitive— Starship charges $1.99 per delivery in the U.S and has completed over 200 000 miles/deliveries to date (2020). Starship also won the 2019 Reddot award for Service Design and Finnish Vuoden Huiput gold for Services.